Host Guidelines

Essential information and best practices for creating exceptional experiences.

Safety and Responsibility

  • Maintain current safety certifications and insurance
  • Provide clear safety instructions and emergency procedures
  • Regular equipment maintenance and safety checks

Guest Experience

  • Provide clear communication before and during the experience
  • Create inclusive and welcoming environments
  • Maintain professional standards throughout the experience

Cancellation Policy

  • Provide transparent cancellation terms and conditions
  • Offer flexible options for rescheduling or changing bookings
  • Ensure fair and timely processing of refund requests

Communication

  • Respond to guest inquiries promptly and professionally
  • Maintain clear, respectful, and inclusive communication
  • Share accurate meeting points, timing, and preparation details